The race for autonomous customer experience has just reached its highest-stakes milestone yet. In a move that aims reshape the CX and CRM landscapes, Salesforce has signed a definitive agreement to acquire Fin for approximately $3.6 billion. This transaction represents the largest acquisition of an agentic customer experience provider to date, underscoring a massive industry ...

Zoom has announced the launch of ZoomMate, an agentic AI workspace designed to integrate workplace conversations with workflow execution. Developed as part of Zoom’s ‘system of action” strategy introduced in March, the tool connects real-time conversational context with search capabilities, automated workflows, custom agents, and content creation. The platform aims to streamline fragmented tools by ...